Please carefully review our Delivery Information when purchasing our
products. This policy will apply to any order you place with us.
Order Processing and Shipping Estimates
- In-Stock Items: Will be
shipped within 1-3 business days after order processing.
- Pre-Order or
Special-Order Items: Will have the estimated
availability and/or shipping date mentioned on the product page.
- Business Days: Orders are not
processed during holidays or weekends.
- Shipping
Method: The estimated delivery time of your order depends on the shipping
method you choose at checkout.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer free shipping for all domestic orders.
- Domestic
Shipping Estimate: 4-10 business days. For example,
if you place an order on Monday, it will arrive between Friday and the
following Tuesday, depending on the shipping method chosen.
- International
Shipping Estimate: Flat rate of $65 with an
estimated delivery time of 7-20 business days.
DO YOU DELIVER INTERNATIONALLY?
For international shipping, we use a flat rate of $65.
For information about customs process and additional charges:
- Email: info@toleq.com
- Phone: +62 877-3528-7673
Please note that we may be subject to various rules and restrictions
regarding some international deliveries. You may incur additional taxes and
customs duties which we have no control over. If such cases apply, you are
responsible for complying with the laws applicable in the country where you
reside and will be responsible for any such additional costs or taxes.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason, we will notify you as soon as
possible and provide you with a revised estimated delivery date. If your order
does not arrive within the expected timeframe, please contact our customer
service for further assistance.
For EU and UK consumers: This does not affect your statutory
rights. For more information, please refer to our Terms and Conditions.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return and Exchange Policy available on our
website.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you can contact us by:
- Phone: +62 877-3528-7673
- Email: info@toleq.com
ORDER TRACKING INFORMATION
- After your
order has been shipped, we will send you a tracking number via email. You
can use this number to track the status of your order online.
SHIPPING METHODS
- We offer
several domestic shipping methods, including standard and express options.
Choose the method that best suits your needs at checkout. Estimated
delivery times may vary based on the selected method.
SHIPPING FAQ
- What should I
do if my order does not arrive within the promised time? Contact us via
email or phone for assistance.
- How can I
update my shipping address after placing an order? Contact us
immediately if you notice an error in your address to update the
information.